Terms of Service

Terms of Service

Last updated: May 8, 2026

These Terms of Service govern access to and use of the Aurisgen website, software, digital services, subscriptions, remote services, support, documentation and related materials. By accessing the website, creating an account, placing an order, activating software, using a subscription or purchasing services, you agree to these Terms of Service.

If you do not agree, do not use the website, software or services. If you are entering into these terms on behalf of a company or other entity, you represent that you have authority to bind that entity.

1. Provider

Aurisgen operates from New York, United States. Unless a separate signed agreement states otherwise, Aurisgen is the contracting party for orders placed through this website.

Address: 538 East 85th Street, #1C, New York, NY 10028, United States
Email: info@aurisgen.com

2. Eligibility and account responsibility

You must be legally capable of entering into a binding contract to use the website, software or services. You are responsible for maintaining the confidentiality of account credentials, controlling access to your account and ensuring that the information you provide is accurate and kept up to date.

3. Orders, acceptance and availability

Listings, descriptions, pricing and availability are subject to change. Aurisgen may refuse, limit, cancel or suspend an order where reasonably necessary for fraud prevention, export or sanctions compliance, technical limitations, availability issues, payment problems, legal risk, abuse prevention or pricing errors.

An order confirmation acknowledges receipt of your order request. It does not guarantee acceptance if legal, payment or operational requirements are not satisfied.

4. Software license and permitted use

Subject to payment and compliance with these terms, Aurisgen grants you a limited, non-exclusive, non-transferable, revocable license to access or use the software and related materials for your internal business or personal lawful use, strictly in accordance with the product description, order details, documentation and any separate license terms provided for the relevant product.

You may not, unless permitted by law or a written agreement, copy, resell, sublicense, lease, distribute, publicly display, reverse engineer, decompile, disassemble, modify, create derivative works from, bypass technical restrictions, interfere with security controls or use the software in a way that exceeds purchased scope, violates law or infringes the rights of others.

5. Subscriptions, renewals and billing

Certain products or services may be sold on a subscription or recurring billing basis. Unless a product page, order form or separate written agreement states otherwise, subscriptions renew automatically for successive billing periods until canceled before the next renewal date. You authorize Aurisgen and its payment providers to charge the applicable recurring fees, taxes and lawful adjustments using your selected payment method.

You are responsible for maintaining a valid payment method. If payment fails, Aurisgen may suspend or terminate access after a reasonable opportunity to update billing details, unless immediate action is reasonably necessary to prevent abuse or loss.

6. Pricing, taxes and payment

Prices are shown in the currency indicated on the website or order form. Taxes, duties, withholding obligations, bank fees and similar charges are your responsibility unless the checkout, invoice or signed agreement states otherwise. Aurisgen may use third-party payment processors and is not responsible for errors caused solely by payment networks or financial institutions outside its control.

7. Remote services

Aurisgen may provide implementation, consulting, onboarding, training, troubleshooting, support, migration or other remote services. Unless a separate signed statement of work or service agreement states otherwise, services are delivered remotely on a commercially reasonable efforts basis according to available scheduling, the purchased scope and the information and access you provide.

You are responsible for timely cooperation, accurate instructions, lawful access rights, backups, change approvals and maintaining a safe technical environment in which services are performed. Delays or failures caused by missing access, incomplete information, third-party systems or your environment may affect delivery timelines and may still be billable.

8. Immediate access and early performance consent

For software, digital content, subscriptions, SaaS access, license keys, downloadable materials or similar digital services, you expressly request immediate delivery, activation or performance when you complete checkout and any required consent checkbox. For remote services, you may also expressly request that Aurisgen begin performance before any otherwise applicable cancellation period expires.

Where applicable law permits, you acknowledge that refund, cancellation or withdrawal rights may be reduced, lost or satisfied once digital delivery, activation or performance begins, once a license key or account access is issued, once a subscription period starts, or once remote services have been fully or partially performed. Nothing in these terms overrides rights that cannot lawfully be waived.

9. Customer responsibilities

You are responsible for validating that the software and services are appropriate for your intended use, regulatory environment, business process, data sensitivity and technical stack. You must perform your own testing, backups, access controls, deployment checks and business continuity planning before relying on the software or services in production, regulated, mission-critical or safety-sensitive environments.

10. Acceptable use

You may not use the website, software or services to distribute malware, interfere with service availability, abuse infrastructure, violate export controls or sanctions, infringe intellectual property, process unlawful content, misrepresent identity, probe security without authorization, or otherwise engage in unlawful, fraudulent or harmful conduct. Aurisgen may suspend or restrict access where reasonably necessary to protect the service, its customers, legal compliance or third parties.

11. Intellectual property

The website, software, code, text, graphics, documentation, branding, workflows and related materials are owned by Aurisgen or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these terms or a written agreement, no rights are transferred to you.

If you provide feedback, suggestions or enhancement ideas, Aurisgen may use them without restriction or compensation unless a separate written agreement states otherwise.

12. Third-party services and dependencies

The website, software or services may rely on or interoperate with third-party products, hosting, operating systems, payment processors, communication tools, APIs, plug-ins or cloud services. Aurisgen is not responsible for third-party systems it does not control, including outages, policy changes, pricing changes, compatibility issues or service failures originating with those providers.

13. Support and maintenance

Support, maintenance, updates and response times are provided only to the extent included in the purchased product, subscription, support plan or separate written agreement. Aurisgen may release updates, patches, security fixes or configuration changes at its discretion or where reasonably necessary to maintain the service.

14. Disclaimers

Except as expressly stated in a signed agreement or where non-waivable law requires otherwise, the website, software and services are provided on an as is and as available basis. Aurisgen disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, security, compatibility and results obtained from use.

Aurisgen does not guarantee that the website, software or services will be uninterrupted, free from vulnerabilities, suitable for every environment or capable of meeting every legal, regulatory or commercial requirement that may apply to you.

15. Limitation of liability

To the fullest extent permitted by law, Aurisgen will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of revenue, profits, goodwill, business opportunity, anticipated savings, use, data or business interruption arising out of or relating to the website, software or services, even if advised that such damages were possible.

To the fullest extent permitted by law, Aurisgen’s aggregate liability arising out of or relating to the website, software or services will not exceed the greater of (a) the amount paid to Aurisgen for the specific product or service giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim, or (b) USD 100 if no payment was made.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Aurisgen and its personnel from claims, damages, liabilities, costs and expenses arising out of your unlawful use of the website, software or services, your breach of these terms, your content or data, or your violation of the rights of another person or entity.

17. Suspension and termination

Aurisgen may suspend or terminate access to the website, software or services if you breach these terms, fail to pay amounts due, create legal or security risk, misuse the service or if continuation is no longer commercially or legally reasonable. You may stop using the service at any time, but charges already incurred remain due and refund rights are governed by the applicable order, these terms and the Refund / Cancellation Policy.

18. Export and sanctions compliance

You may not use, export, re-export or provide access to the website, software or services in violation of United States export controls, sanctions laws or other applicable trade restrictions. You represent that you are not located in, ordinarily resident in, or controlled by a person in a prohibited jurisdiction, and are not listed on a restricted-party list that would make the transaction unlawful.

19. Governing law and disputes

Except to the extent non-waivable consumer law requires otherwise, these terms and any dispute arising out of or relating to the website, software or services are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Subject to mandatory law, the state and federal courts located in New York, New York will have exclusive jurisdiction, and you consent to that forum.

20. Changes

Aurisgen may update these Terms of Service from time to time. The updated version becomes effective when posted, unless a later effective date is stated. Material changes will apply prospectively unless the change is required for legal, security or service integrity reasons.

21. Contact

For legal notices, support escalations or questions about these terms, contact info@aurisgen.com.